Consolidate operations by outsourcing to KDDI the handling of inquiries contracted by each system manager. This reduces the burden on the staff in charge and leads to IT cost reduction.
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What is IT Outsourcing?
In the system operation phase after IT environment construction, it is necessary to handle various specialized tasks such as responding to various inquiries from users, 24-hour monitoring of IT systems, and responding to failures. It is not easy to establish a wide range of system-related operation systems, from confirmation of general OA equipment operation methods and business application setting methods to troubleshooting various IT systems, from the perspective of securing human resources and cost.
KDDI handles comprehensive help desk operations such as all systems and applications used by customers, monitoring of IT systems 24 hours a day, troubleshooting, and dispatching of IT personnel to customer offices in a batch so that companies can use IT systems to conduct their work efficiently.
Strengths of KDDI
- Global operation is possible in 60 countries worldwide.
- KDDI can also outsource systems built by multiple partners at once.
- KDDI engineers, who are well versed in IT situations in each country, respond.
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Provision area
For details, please refer from your region.
- *This is not provided in Japan.
Inquiries about the Service
This is not provided in Japan.
For details, please refer from your region.