Microsoft 365 with KDDI

Microsoft 365 Help Desk

Microsoft 365 Help Desk
What KDDI Provides
Pricing

Supporting your business with the Microsoft 365 Help Desk

As social and market conditions evolve rapidly, many companies struggle to drive digital adoption.

By outsourcing your employee help desk to KDDI’s Microsoft 365 Help Desk, you get fast resolutions and reliable support to keep your business moving.

What KDDI Provides

Years of Microsoft support expertise ensure a high first-contact resolution rate.
A dedicated Microsoft 365 support team handles everything from basic Q&A to technical troubleshooting.

Service Offerings

Through the KDDI Microsoft 365 Help Desk, we provide services for inquiry handling, task execution and update information.

Operational Models

We tailor our staffing and support model to your needs.

[Pattern 1]
Full-service desk for all employees, covering basic support through technical troubleshooting

【Customer】 Contact KDDI via phone or email → 【KDDI】 Respond through the Microsoft 365 help desk and provide answers to the customer.

[Pattern 2]
Technical-only desk for your IT team or first-level help desk

【Customer】 Internal inquiries are answered by the Information Systems Department or the primary contact point within the customer’s organization. For technical inquiries, contact KDDI via email. → 【KDDI】 Respond through the Microsoft 365 help desk and provide answers to the customer.

Pricing

We will propose a solution and provide a custom quote based on your requirements.
Please contact your KDDI corporate sales representative.

Inquiries about the Service

KDDI Corporate Sales Representative will consult with you and provide you with an estimate for the introduction.
If you have any questions, please feel free to contact us.