Support for Monitoring and Operation of customer network environments (WAN & LAN)
Support for Monitoring and Operation of ICT infrastructure when using data centers
Furthermore, by supporting the overall network operations, such as day-to-day user support (IT help desk), change and release management such as network relocation, expansion, and renewal, and visualization of operation and management quality, and continuous improvement activities, we can free up resources related to customer operations and operations.
WAN monitoring operation is performed for customers configured with "KDDI Wide Area Virtual Switch" etc.
KDDI monitors routers for WAN connections installed at customer locations throughout Japan 24 hours a day, 365 days a year.
By monitoring over the WAN, you can quickly isolate whether the location of the error is the WAN or the router for the WAN connection.
When an abnormality is detected, contact the person in charge of customer operation by automatic e-mail and telephone, and if there is a WAN failure, recovery will be performed promptly.
In addition, in the event of a device failure, we can support a quick resolution by contacting the device vendor on behalf of the customer.
It is possible to accurately and quickly monitor and operate based on the standard operation procedure (SOP) that has been defined in advance in accordance with the customer's network.
|Menu||Ping monitoring (Note 1)||Email notification (Note 2)|
|Contact by telephone for malfunctions||The failure status and line failure isolation result status will be notified to the customer's designated destination as appropriate by telephone.|
|Proxy arrangement for equipment repair||We will make arrangements for troubleshooting with vendors designated in advance by the customer.|
|Device operation||Upon request from the customer, the user shall log in to the device to be monitored and perform the specified operations in advance.|
|IF Monitoring (SNMP Monitoring)||The interface status monitoring using SNMP Get is performed on monitored devices, and an automatic email is sent to the customer designated destination for status changes.|
|Reporting||This function is used to display traffic related to a device specified by the customer, reports by MIB of CPU/memory, and availability based on Ping monitoring results.|
KDDI local staff will provide support in the local language not only for the Japanese side but also for local staff on the overseas side before and after the solution is introduced.
In addition to Japanese contracts, we also accept contracts on the overseas side. We are able to respond to your budget and business structure.
If you are considering using it overseas, please contact us from the following.
(Provision details and charges, etc., differ depending on the providing country. Please contact us.)